Privacy Policy

Privacy and Cookies Policy 

This Privacy and Cookies Policy is intended to explain how Sofia Pedro Fashion Designer collects, stores, and processes your personal data and other data that may be collected for statistical analysis purposes.  

Sofia Pedro Fashion Designer, headquartered at Rua do Bonfim 9, 1685-842, Famões , represented by Sofia Margarida Frade Pedro and Diogo Emanuel Menino Couto are responsible for the website www.sofiapedrodesign.com, and are committed to ensuring the privacy and protection of the personal data of customers and visitors, following all applicable legal and regulatory standards.  

Sofia Pedro Fashion Designer reserves the right to periodically update and amend its Privacy and Cookie Policy to reflect any changes in how our customers' personal data is processed or in legal terms. The most recent and current version of the Privacy and Cookie Policy will be displayed on the Sofia Pedro Fashion Designer website, and it is advisable that you check it periodically to ascertain any updates or changes.  

 

 

GUIDING PRINCIPLES 

The main objective of this policy is to consolidate the relationship of trust and closeness between Sofia Pedro Fashion Designer and its clients. It also aims to demonstrate transparency in the handling of collected data and to inform all clients of their rights and how they can exercise them as holders of personal data.  

 

LEGAL BASIS 

Sofia Pedro Fashion Designer operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all processes involving the processing of personal data.  

According to the GDPR agreement, personal data is defined as: “Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”  

 

DATA PROTECTION 

We use various measures aimed at ensuring the security and protection of the personal data collected, as well as preventing unauthorized use, alteration or access, disclosure, loss or destruction.  

As the data subject, the customer has the right to know what data is collected and stored, as well as to modify it in the customer area and request its export or deletion from the store.  

 

THE DATA THAT IS COLLECTED 

 

    • Customer registration or purchase  

When registering or making a purchase at Sofia Pedro Fashion Designer, the following data is collected: email, name, address, postal code, city, phone number, NIF, and payment information. The data collected through the customer's purchase process will be processed automatically and is intended for order processing, such as order shipping or invoice issuance.  

 

    • Newsletter  

When subscribing to the Sofia Pedro Fashion Designer Newsletter , the following data is collected: name, email, and date of birth (optional).  

 

    • Contact form  

Sofia Pedro Fashion Designer may also request personal data through contact forms, including name, email, and other information provided by the visitor.  

 

    • Navigation at Sofia Pedro Fashion Designer

Data related to browsing the store is also always collected. Examples of this type of data include device and browser information, network information, and IP address.  

 

PURPOSE FOR WHICH THE DATA IS COLLECTED

Personal data is collected and processed for the purposes indicated below: 

 

Service provision:

  • Compliance with tax obligations;  
  • Order shipping;  
  • Order processing;  
  • Invoicing;  
  • Resolution of problems such as cancellations, product returns, or refunds for products and/or services in accordance with current law;  
  • Customer support: answering questions about products and how the system works or any other questions requested by the client;  
  • Direct Marketing (e.g., email marketing):

 

To keep customers updated on order statuses or any news from Sofia Pedro Fashion Designer , we may send emails and/or SMS messages with commercial communications regarding offers, products, or campaigns, as well as themed content and information about the processing of registered orders.  

For marketing purposes, at Sofia Pedro Fashion Designer we may consider and use certain data such as products viewed, products on wishlist or left in abandoned cart.  

Marketing communications are made after and with the prior consent of the customer.  

In every case, Sofia Pedro Fashion Designer seeks to ensure that the information and data collected and used are appropriate for the purposes described and do not constitute an invasion of the client's privacy.  

 

When do we collect the data? 

Data is collected when a customer registers with Sofia Pedro Fashion Designer , subscribes to the newsletter, fills out the contact form, places an order, or while browsing the store.  

 

What are your rights and how can you exercise them? 

The holder of personal data has the right, at any time, to request access, rectification, erasure, restriction of processing, portability and to object, as well as the right not to be subject to automated decisions.  

The customer can exercise any of these rights with Sofia Pedro Fashion Designer by submitting a request to the following address: geral@sofiapedrodesign.com. The client can also file a complaint with the National Data Protection Commission (CNPD).  

 

DATA RETENTION 

Sofia Pedro Fashion Designer is required to retain information for tax and audit purposes in accordance with current law. 

Sofia Pedro Fashion Designer retains your data only for the time strictly necessary to fulfill the purposes for which it was collected, in accordance with legal requirements and industry practices. If the client requests it, their data will be deleted from the database.

The data subject may, at any time, request to exercise their personal data rights by sending an email to geral@sofiapedrodesign.com.